{"id":15674,"date":"2024-07-15T14:32:53","date_gmt":"2024-07-15T06:32:53","guid":{"rendered":"https:\/\/wsh-peer.com\/docs\/uncategorized\/unlocking-a-suspended-user\/"},"modified":"2024-07-15T14:32:53","modified_gmt":"2024-07-15T06:32:53","password":"","slug":"unlocking-a-suspended-user","status":"publish","type":"docs","link":"https:\/\/www.wsh-peer.com\/en\/docs\/user-management\/unlocking-a-suspended-user\/","title":{"rendered":"Unlocking a suspended user"},"content":{"rendered":"<div>\n<div>When a user does not log in to PEER for more than 30 days, the user&#39;s account will be automatically suspended by PEER based on the security policy.<\/div>\n<div><span style=\"\">Suspended user accounts can be activated or reopened by users with admin access.<\/span><\/div>\n<div><\/div>\n<div><iframe sandbox=\"allow-scripts allow-forms allow-same-origin allow-presentation allow-popups allow-downloads\" allowfullscreen=\"\" src=\"https:\/\/www.youtube.com\/embed\/VpSMuosgr40\" height=\"315\" width=\"560\"><\/iframe><\/div>\n<ol>\n<li style=\"list-style-type: disc\">Login to PEER as Admin<\/li>\n<\/ol>\n<div>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/unlocking-a-suspended-user\/bb57733b-c76f-4186-ba9c-9c5e22ecdd43.png\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<ol>\n<li style=\"list-style-type: disc\">Click on User Management<\/li>\n<\/ol>\n<div>&nbsp; &nbsp; &nbsp;&nbsp;<img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/unlocking-a-suspended-user\/1aed1d1f-3d0a-48a1-85eb-aed5eb3c606e.png\" \/><\/div>\n<ol>\n<li style=\"list-style-type: disc\">Click the search button and find the user you want to unlock<\/li>\n<\/ol>\n<div>&nbsp; &nbsp; &nbsp;&nbsp;<img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/unlocking-a-suspended-user\/6591931e-a1b6-4a25-ad32-076c9ea3b8ea.png\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div><\/div>\n<ol>\n<li style=\"list-style-type: disc\">After the user is found, click the 3 dots button and select PEER User Settings<\/li>\n<\/ol>\n<div><img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/unlocking-a-suspended-user\/476d84c8-9ea7-46e8-8669-8e03a1e0185b.png\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div><\/div>\n<ol>\n<li style=\"list-style-type: disc\">Uncheck Locked then click SAVE.<\/li>\n<\/ol>\n<div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/unlocking-a-suspended-user\/f18f1640-921b-4373-b9e7-ff90565c4650.png\" \/><\/div>\n<div><\/div>\n<\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>When a user does not log in to PEER for more than 30 days, the user&#39;s account will be automatically suspended by PEER based on the security policy. Suspended user accounts can be activated or reopened by users with admin&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"doc_category":[138],"doc_tag":[],"class_list":["post-15674","docs","type-docs","status-publish","hentry","doc_category-user-management"],"acf":[],"year_month":"2026-04","word_count":102,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Malik Alamsyah","author_nicename":"malik","author_url":"https:\/\/www.wsh-peer.com\/en\/author\/malik\/"},"doc_category_info":[{"term_name":"User Management","term_url":"https:\/\/www.wsh-peer.com\/en\/docs-category\/user-management\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/15674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/comments?post=15674"}],"version-history":[{"count":0,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/15674\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/media?parent=15674"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/doc_category?post=15674"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/doc_tag?post=15674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}