{"id":15715,"date":"2024-07-15T14:32:54","date_gmt":"2024-07-15T06:32:54","guid":{"rendered":"https:\/\/wsh-peer.com\/docs\/uncategorized\/invalid-passcode-2fa-troubleshooting\/"},"modified":"2024-07-15T14:32:54","modified_gmt":"2024-07-15T06:32:54","password":"","slug":"invalid-passcode-2fa-troubleshooting","status":"publish","type":"docs","link":"https:\/\/www.wsh-peer.com\/en\/docs\/getting-started\/invalid-passcode-2fa-troubleshooting\/","title":{"rendered":"Invalid passcode 2FA Troubleshooting"},"content":{"rendered":"<div>\n<p>&nbsp;<\/p>\n<p style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 20px; line-height: 1.5; color: #424d57; font-size: 17px;\"><img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box;\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/invalid-passcode-2fa-troubleshooting\/778a08a0-781a-49ed-8cc0-bea4590cb4ca.png\" \/><\/p>\n<div>The most common cause for &#8220;<span style=\"box-sizing: border-box; font-weight: bolder;\">Invalid passcode<\/span>&#8221; error When logging into PEER is that the time on your device is not syncing properly. To make sure you have the correct time in your Google Authenticator app, follow the steps below;<\/p>\n<\/div>\n<ul style=\"box-sizing: border-box; margin-top: -12px; margin-bottom: 20px; color: #424d57; font-size: 17px;\">\n<li style=\"box-sizing: border-box; margin-bottom: 3px;\">Go to the\u00a0<span style=\"box-sizing: border-box; font-weight: bolder;\">Main Menu<\/span>\u00a0(3 dots)<\/li>\n<\/ul>\n<\/div>\n<div><img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box;\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/invalid-passcode-2fa-troubleshooting\/c9bca102-3943-4ad3-80ee-61b4389eace6.png\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div>\n<ul style=\"box-sizing: border-box; margin-top: -12px; margin-bottom: 20px; color: #424d57; font-size: 17px;\">\n<li style=\"box-sizing: border-box; margin-bottom: 3px;\">Select\u00a0<span style=\"box-sizing: border-box; font-weight: bolder;\">Setting<\/span><\/li>\n<\/ul>\n<div><img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box;\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/invalid-passcode-2fa-troubleshooting\/6db0937a-c4e9-4fa6-ba35-18657d6a8bf7.png\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div><\/div>\n<ul style=\"box-sizing: border-box; margin-top: -12px; margin-bottom: 20px; color: #424d57; font-size: 17px;\">\n<li style=\"box-sizing: border-box; margin-bottom: 3px;\">Select\u00a0<span style=\"box-sizing: border-box; font-weight: bolder;\">Time correction for codes<\/span><\/li>\n<\/ul>\n<div><img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box;\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/invalid-passcode-2fa-troubleshooting\/f455e537-5da9-4545-8edf-292a399e7a7c.png\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div><\/div>\n<ul style=\"box-sizing: border-box; margin-top: -12px; margin-bottom: 20px; color: #424d57; font-size: 17px;\">\n<li style=\"box-sizing: border-box; margin-bottom: 3px;\">Select\u00a0<span style=\"box-sizing: border-box; font-weight: bolder;\">Sync now<\/span><\/li>\n<\/ul>\n<div><img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box;\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/invalid-passcode-2fa-troubleshooting\/db092feb-9517-445f-a97d-376d3ee6eccb.png\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<div><\/div>\n<ul style=\"box-sizing: border-box; margin-top: -12px; margin-bottom: 20px; color: #424d57; font-size: 17px;\">\n<li style=\"box-sizing: border-box; margin-bottom: 3px;\">A pop-up will appear on your screen, the app will confirm that the time has been synced, and you can now use the verification code to log into PEER.<\/li>\n<\/ul>\n<div><img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box;\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/invalid-passcode-2fa-troubleshooting\/759814fc-2366-4778-a4dd-9e5f4bd1e1d7.png\" \/><\/div>\n<div><\/div>\n<div><\/div>\n<ul style=\"box-sizing: border-box; margin-top: -12px; margin-bottom: 20px; color: #424d57; font-size: 17px;\">\n<li style=\"box-sizing: border-box; margin-bottom: 3px;\">If you have synchronized the time on your device, but still can&#8217;t login to PEER because your passcode is invalid, you can contact us by writing a message in the lower right corner of this website.<\/li>\n<\/ul>\n<p><img decoding=\"async\" style=\"padding: 0px; max-width: 100%; box-sizing: border-box;\" src=\"https:\/\/gallery-helpdesk.s3.ap-southeast-1.amazonaws.com\/peer\/invalid-passcode-2fa-troubleshooting\/22db2542-9cbb-453a-9793-a3719a4cd0bd.png\" \/><\/p>\n<\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; The most common cause for &#8220;Invalid passcode&#8221; error When logging into PEER is that the time on your device is not syncing properly. To make sure you have the correct time in your Google Authenticator app, follow the steps&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"doc_category":[133],"doc_tag":[],"class_list":["post-15715","docs","type-docs","status-publish","hentry","doc_category-getting-started"],"acf":[],"year_month":"2026-04","word_count":122,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Malik Alamsyah","author_nicename":"malik","author_url":"https:\/\/www.wsh-peer.com\/en\/author\/malik\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/www.wsh-peer.com\/en\/docs-category\/getting-started\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/15715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/comments?post=15715"}],"version-history":[{"count":0,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/15715\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/media?parent=15715"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/doc_category?post=15715"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/doc_tag?post=15715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}