{"id":20003,"date":"2024-11-20T16:12:58","date_gmt":"2024-11-20T08:12:58","guid":{"rendered":"https:\/\/wsh-peer.com\/?post_type=docs&#038;p=20003"},"modified":"2026-08-10T15:54:42","modified_gmt":"2026-08-10T07:54:42","password":"","slug":"unlock-suspended-account-using-otp-code","status":"publish","type":"docs","link":"https:\/\/www.wsh-peer.com\/en\/docs\/user-management\/unlock-suspended-account-using-otp-code\/","title":{"rendered":"Unlock Suspended Account Using OTP Code."},"content":{"rendered":"<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\"><strong>Steps to Unlock a Suspended Account Using OTP<\/strong><\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Log in to App using the suspended account.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Click the <strong>Click Here<\/strong> link in the suspension notification at the top of the page.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Click <strong>Send OTP Code To My Email<\/strong>.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Open your email inbox and copy the OTP code received.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Enter the OTP code and click <strong>Submit OTP<\/strong>.<\/li>\n<\/ol>\n<p>your account already unlocked and you can log in to App normally<\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\"><strong>Note:<br \/>\n<\/strong>&#8211; If the OTP email is not in your inbox, check your <strong>spam<\/strong> or <strong>junk<\/strong> folder.<br \/>\n&#8211; An account may be suspended for any of the following reasons:<br \/>\nThe account has been inactive or not logged in for more than <strong>30 days<\/strong>.<br \/>\nThe wrong password was entered <strong>5 times<\/strong> consecutively.<br \/>\nThe account was manually suspended by the<strong>\u00a0Administrator<\/strong> in your company.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Steps to Unlock a Suspended Account Using OTP Log in to App using the suspended account. Click the Click Here link in the suspension notification at the top of the page. Click Send OTP Code To My Email. Open your&#8230;<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"doc_category":[138],"doc_tag":[],"class_list":["post-20003","docs","type-docs","status-publish","hentry","doc_category-user-management"],"acf":[],"year_month":"2026-08","word_count":128,"total_views":"12","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"arifin","author_nicename":"arifin","author_url":"https:\/\/www.wsh-peer.com\/en\/author\/arifin\/"},"doc_category_info":[{"term_name":"User Management","term_url":"https:\/\/www.wsh-peer.com\/en\/docs-category\/user-management\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/20003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/comments?post=20003"}],"version-history":[{"count":12,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/20003\/revisions"}],"predecessor-version":[{"id":32443,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/20003\/revisions\/32443"}],"wp:attachment":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/media?parent=20003"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/doc_category?post=20003"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/doc_tag?post=20003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}