{"id":32570,"date":"2026-08-12T11:49:16","date_gmt":"2026-08-12T03:49:16","guid":{"rendered":"https:\/\/www.wsh-peer.com\/?post_type=docs&#038;p=32570"},"modified":"2026-08-12T11:49:16","modified_gmt":"2026-08-12T03:49:16","password":"","slug":"unlocking-a-suspended-user-by-admin","status":"publish","type":"docs","link":"https:\/\/www.wsh-peer.com\/en\/docs\/user-management\/unlocking-a-suspended-user-by-admin\/","title":{"rendered":"Unlocking a suspended user by Admin"},"content":{"rendered":"<div>\n<div>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\"><strong>Steps to Unlock a Suspended User Account (Admin)<\/strong><\/p>\n<p class=\"font-claude-response-body break-words whitespace-normal\" dir=\"ltr\">If a user does not log in to App for more than 30 days, their account will be automatically suspended based on the security policy. Suspended accounts can be reactivated by an Administrator.<\/p>\n<ol class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-decimal flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1\" dir=\"ltr\">\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Log in\u00a0 as an <strong>Administrator<\/strong>.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Click <strong>User Management<\/strong>.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Click the <strong>Search<\/strong> button and find the user you want to unlock.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Once the user is found, click the <strong>3 dots<\/strong> button and select<strong>\u00a0User Settings<\/strong>.<\/li>\n<li class=\"font-claude-response-body whitespace-normal break-words pl-2\">Uncheck <strong>Locked<\/strong>, then click <strong>SAVE<\/strong>.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Steps to Unlock a Suspended User Account (Admin) If a user does not log in to App for more than 30 days, their account will be automatically suspended based on the security policy. Suspended accounts can be reactivated by an&#8230;<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"doc_category":[138],"doc_tag":[],"class_list":["post-32570","docs","type-docs","status-publish","hentry","doc_category-user-management"],"acf":[],"year_month":"2026-08","word_count":78,"total_views":"1","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"geta","author_nicename":"geta","author_url":"https:\/\/www.wsh-peer.com\/en\/author\/geta\/"},"doc_category_info":[{"term_name":"User Management","term_url":"https:\/\/www.wsh-peer.com\/en\/docs-category\/user-management\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/32570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/comments?post=32570"}],"version-history":[{"count":1,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/32570\/revisions"}],"predecessor-version":[{"id":32571,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/docs\/32570\/revisions\/32571"}],"wp:attachment":[{"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/media?parent=32570"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/doc_category?post=32570"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/en\/wp-json\/wp\/v2\/doc_tag?post=32570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}