If you lost your phone or moved to a new one, you can get your CTMS\/PEER login codes back with Google Authenticator. This works only if the codes were backed up to your Google Account before.<\/p>\n
If Your Codes Do Not Come Back<\/strong><\/p>\n The backup was never turned on, or a different Google Account was used. In this case:<\/p>\n – Contact your “Project Administrator”<\/strong> to reset two-factor authentication on your CTMS\/PEER account. Catatan:<\/strong><\/p>\n – Restore requires that sync to your Google Account was enabled before the phone was lost. If you lost your phone or moved to a new one, you can get your CTMS\/PEER login codes back with Google Authenticator. This works only if the codes were backed up to your Google Account before. Install Google Authenticator. Open…<\/p>","protected":false},"author":56,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"doc_category":[133],"doc_tag":[],"class_list":["post-33800","docs","type-docs","status-publish","hentry","doc_category-getting-started"],"acf":[],"year_month":"2026-11","word_count":209,"total_views":"5","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"fanji","author_nicename":"fanji","author_url":"https:\/\/www.wsh-peer.com\/id\/author\/fanji\/"},"doc_category_info":[{"term_name":"Getting Started","term_url":"https:\/\/www.wsh-peer.com\/id\/docs-category\/getting-started\/"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/docs\/33800","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/comments?post=33800"}],"version-history":[{"count":2,"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/docs\/33800\/revisions"}],"predecessor-version":[{"id":33802,"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/docs\/33800\/revisions\/33802"}],"wp:attachment":[{"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/media?parent=33800"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/doc_category?post=33800"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/www.wsh-peer.com\/id\/wp-json\/wp\/v2\/doc_tag?post=33800"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n– Never share your passcode or a screenshot of the app with anyone, including the helpdesk.<\/p>\n
\n– The passcode changes every 30 seconds. Enter it before the code expires, or your entry will be rejected.
\n– Your Login Name and Password are case-sensitive. Enter them exactly as registered.
\n– On your new phone, turn on “Sync codes to your Google Account”<\/strong> in Settings so your codes are backed up next time.
\n– Anyone who can open your Google Account can see your codes. Protect that account with a strong password and 2FA.<\/p>","protected":false},"excerpt":{"rendered":"