Frequently Asked Questions

PEER is a web-based workplace safety and health (WSH/HSSE) platform from Magicsoft Asia Systems. It lets you digitally manage permits to work, HSE inspections, site inspections and RE/RTO inspections, and learn through PEER Training, all in one place.

PEER stands for Preparing, Establishing, Enabling, Review.

PEER is built for construction and other high-risk workplaces. Main contractors, subcontractors, safety teams, project engineers, inspectors and RE/RTO officers use it to run permits, inspections and training in one platform. PEER is trusted by 100+ safety teams across Southeast Asia.

PEER has four core modules: Permit to Work, HSE Inspection, Site Inspection and RE/RTO Inspection. It also offers PEER Training, a Dashboard, a My Tasks workspace, Manpower Management, Asset Management, Announcements, an Audit Trail, Project Switch and multi-language support.

PEER is a web-based, responsive application. It works on mobile phones, tablets, laptops and PCs as long as a web browser and an internet connection are available. You can also add a PEER shortcut to your phone home screen for faster access.

PEER supports multiple languages. English is available, and Indonesian and Thai translations are also provided.

• PTW: Permit To Work
• TBM: Tool Box Meeting
• RA: Risk Assessment
• LOA: Letter Of Appointment
• SWP: Safe Work Procedure
• HSSE: Health, Safety, Security and Environment
• WSH: Workplace Safety and Health
• RE/RTO: Resident Engineer / Resident Technical Officer
• 2FA: Two-Factor Authentication
• RBAC: Role Based Access Control

Browse the PEER Checklist Catalogue. It lists sample checklists and forms by permit-to-work operation (such as Lifting, Hot Work, Confined Space and Work at Height) and by stage (Pre-requisite, Daily Checklist and Optional Checklist). The full forms are available inside PEER.

Click Get Trial Access on the PEER website, fill in your first name, last name, email, phone number and company name, confirm that you have read the privacy policy, then click Submit.

The PEER free trial runs for 30 days.

You can experience how PEER simplifies safety inspections, permit-to-work and HSE management. You can also explore PEER Training, which offers practical HSE learning modules to build your safety knowledge and skills.

The free trial expires automatically unless you enter into a formal licence arrangement with Magicsoft Asia Systems. If you do not, your access to the software is terminated. See the Terms and Conditions for details.

Yes. Request a free demo or consultation through the Contact Us page. Teams planning a larger rollout can also book a call with Enterprise Sales.

Singapore pricing is per user per month: Basic starts from S$12 and Business from S$15. Enterprise pricing is custom. Annual billing saves up to 20%. Prices are in SGD and GST is added at checkout. See the Pricing page for details. Indonesian pricing in IDR is on the Indonesia pricing page.

• Basic: 1 module of your choice, limited PEER Training access, 24/7 support via Knowledge Base and Live Chat, and data export.
• Business: 2 modules, 1,000 WhatsApp alerts for broadcasting to staff, full PEER Training access, 24/7 support via Knowledge Base and Live Chat, and data export.
• Enterprise: all modules, custom users with volume discounts, 5,000 WhatsApp alerts, full PEER Training access, custom module configuration, data export and an SLA-backed response guarantee.

Yes. Monthly billing is flexible, and annual billing saves up to 20%. See the cancellation and refund questions in this section before you subscribe.

You can choose from HSE Inspection, Permit to Work, Site Inspection and RE/RTO Inspection. Basic includes 1 module of your choice, Business includes 2 modules, and Enterprise includes all modules.

Online checkout covers 1 to 20 users. For larger teams, Enterprise offers custom user numbers with volume-based progressive pricing, custom SLAs, dedicated onboarding managers and module configurations tailored to your industry. Workers over 251 get 67% off.

Yes. PEER is cloud-hosted, so automatic software updates, maintenance and technical support are included in your subscription. Basic and Business plans include 24/7 support through the Knowledge Base and Live Chat.

Yes. Enter your promo code in the promo code field at checkout. Each code has its own conditions, such as the billing period it applies to or an expiry date.

Cancellation can only be done during the renewal notice period, which is sent with your invoice 30 days before the subscription expires. If you do not respond or confirm at least 1 day before the expiry date, the subscription is treated as renewed. If payment is not completed on the expiry date, the subscription is terminated. If you reactivate within 90 days after termination, the reactivation fee is waived. See section 7.5 of the Terms and Conditions.

You can cancel an initial annual subscription and receive a partial refund if you submit the request within 14 calendar days of the Go Live Date, through the official support ticketing system or by email to an authorised representative. The refund equals the annual fee minus one month. Monthly subscriptions, professional services, purchased hardware and taxes are non-refundable. See section 7.6 of the Terms and Conditions.

The Go Live Date is the date your account is successfully created for the first time. A confirmation email with the account details is sent to your registered email address and serves as the official record of the Go Live Date.

Open your organization's PEER portal in your web browser (for example live.wshpeer.com). Enter your login name or email and your password, click Sign In, then enter the 6-digit passcode from your Google Authenticator app. See How to Login.

A password must have at least 8 characters, including one uppercase letter, one lowercase letter, one number and one symbol. It cannot contain spaces.

Click Forgot Password on the login page, enter your registered email address and submit. Open the reset email, click the link and set a new password. See Forgot Password.

Follow the User Setup Wizard. It guides you to set a new password, set up two-factor authentication with Google Authenticator, and subscribe to Telegram notifications. See the User Setup Wizard guide.

Install the Google Authenticator app on your phone, then go to My Profile, open Account and Security, and use the Two-Factor Authentication Setup. First-time users can also set up 2FA in the User Setup Wizard. See How to Activate 2FA.

PEER guides every new user through 2FA setup and strongly recommends it. 2FA keeps accounts safer and is needed to comply with ISO 27001.

Check that the date and time on your phone are set automatically, because the passcode depends on accurate time. See the Invalid passcode 2FA troubleshooting guide for the full checklist.

Contact your company Administrator and ask for a 2FA reset. The Administrator can reset it from User Management. See How to reset 2FA.

An account can be suspended if you have not logged in for more than 30 days, if you enter the wrong password 5 times, or if your company Administrator suspends it. To unlock it yourself, log in, click the link in the suspension notice, choose Send OTP Code To My Email, then enter the code. An Administrator can also unlock it from User Management. See Request OTP to unlock the suspended account.

Log in and click the link in the alert at the top of the page, then choose Resend Email Verification. Open the email and click the verification link. Verification links can also be sent by SMS during user registration. See How to Resend Email Validation.

PEER supports Singpass login for Singapore users, and you can also log in with your phone number. Singpass users can unlock a suspended account with an OTP.

Click your profile icon, choose My Profile, click Edit My Profile, enter the new details and save. A new email address must be verified from the link sent to it. An Administrator can also update a user's details in User Management. See How to Update User NRIC.

An Administrator opens User Management, clicks the + button, fills in the Full Name, Login Name, Email, Designation, FIN/NRIC, User Access Right and Password, then saves. The new user is sent a verification message to confirm the account. See How to Create New User Account.

Yes. In User Management, click the orange button at the bottom right, choose Bulk Register, download the template, fill it in and upload it. Workers and staff can also be registered in bulk. See Bulk User Registration.

Users have PEER accounts and log in to use the platform. Workers are registered in Manpower Management with details such as identification and contact information, and they can hold Letters of Appointment and competencies. Each worker has a QR code. Workers can use the Training Module only with help from an Administrator user.

Open Manpower, click Worker, then use the hamburger button in the lower right corner and choose + to register a single worker. For many workers, use Bulk Worker Registration with the downloadable template. See Add single Worker.

Open Manpower, click Worker, find the worker and use the Competency or LOA option to add one. The appointee or an assigned reviewer approves the LOA. See Add Worker Competency and Adding Worker LOA.

Log in with your Maincon account, open Project Setup and follow the Create New Project steps. After the project is created you can add the owner, vendors, users, workers and locations. See Create New Project.

A Maincon user opens Project Setup, selects Vendors, chooses the project, clicks the + button, enters the subcontractor's email address and clicks Send Invitation. The subcontractor then accepts the project invitation from the email and logs in. See How to Invite Vendor.

An Administrator or Project Admin opens Project Setup, selects Users or Workers and chooses the project. For users, click Add New Assignment, select the user and role, then save. For workers, select the project designation and save. See How to Assign/Unassign User Project.

An Administrator opens Data Setup and chooses Project Roles to add, edit or remove roles. To set what a role can access in a project, open Project Management, click the three-dot button on the project, choose Permissions, select the role and set the modules. See How to Set Up Project Roles.

From the Dashboard or My Task, click the Location button, select the project you are working on and click OK. The selected project name appears at the top of the page. See How to Select Project.

An Administrator opens Company Profile, updates the company name, code, department code, banner, address or office phone, and saves. Changing the Company Code changes the code shown on all existing checklist and PTW forms. See How to Change Company Profile.

Before submitting a PTW, make sure these prerequisites are completed and approved: Letter of Appointment (LOA), Risk Assessment (RA), Safe Work Procedure (SWP), any activity-specific prerequisite documents, and a submitted Toolbox Meeting (TBM). Then create a PTW Plan in the PTW Calendar and add the prerequisites to it. See the PTW Submission guide.

Yes. You can choose which personnel a form or checklist is routed to. The Route To feature lets the form or PTW creator, the creator's Administrator (Subcon), the Maincon Admin and the last submitter change the next submitter, from the Records page or the PTW Plan list. See the Route to next user guide.

Yes. Many users run a 2-tier approval process, and PEER can support as many approval levels as you need.

Yes. Each form and checklist has its own printable preview inside PEER, and we can customize the preview to your preference. The contents of PDF attachments are included in the form printout.

Yes. LOA, RA and SWP files can be uploaded in bulk or one at a time, and you can attach several prerequisite documents to one PTW Plan. See the bulk upload guide.

The maximum upload size is 25 MB per file. Files larger than 25 MB are not accepted.

For a PTW, open Apply HSSE PTW, click the three-dot button beside the PTW and choose Copy Plan, then edit the details. The start date defaults to today. For a TBM, open Records, go to the Checklist tab, click the three-dot button on the TBM, choose Copy, edit the fields and submit. See the Duplicate PTW guide.

PEER has two ways to complete a PTW. Use completion according to schedule when the Assessor has approved the PTW on its last scheduled day: open My Tasks and click the three-dot menu on the PTW. See the Completion of PTW guide for both types.

Yes. PEER supports PTW Day 0 (Pre-Approval) in the Master Plan, so safety forms can be submitted and approved before work starts.

Yes. Images taken in PEER are timestamped and saved in PEER, which helps show that the image is authentic.

An inspector conducts the inspection and raises findings. The Person-In-Charge (PIC) of the work takes corrective action, and the inspector then verifies the correction or rejects it. See the Complete Guide to HSSE Inspection and Corrective Action.

Open Conduct HSSE Inspection and click the + button on the inspection list. Fill in the Organization, Function, Designation and any Remark, then start the inspection and submit your findings. See the step-by-step guide.

Open My Tasks, click the HSSE Inspection card, and click Edit on the finding in your Outstanding Tasks. Review the finding from the inspector, then perform and submit the corrective action. See the Rectification guide.

The Inspector (HSSE) is a Maincon user who can conduct inspections, raise findings and approve corrective actions. The Person-In-Charge (Work) can be a Maincon or Subcon user and handles corrective actions. You can assign more than one person in charge to an inspection. See Project Role for HSSE Inspection Module.

Yes. Severity levels can be customized, and a Hazard Type menu is available in Data Setup.

Yes. You can add Other Concerned Parties in Project Setup. They are involved in HSE inspections but are not PEER users, and they can still receive inspection notifications. See Other Concerned Party.

Site Inspection lets teams complete and verify site checklists digitally in PEER, such as concreting, formwork, steel reinforcement and reinforcement bending schedule inspections.

Open Site Inspection, click Conduct Site Inspections, then click the + button beside the calendar. Choose a template, fill in the location, remark and any attachments, complete the checklist and submit. See Submit Concreting Checklist for an example.

The next assigned user receives a notification through Telegram or on the My Tasks page, opens the checklist and verifies it. See Verifying the Site Inspection checklist.

An Administrator assigns users to the project as Project Engineer or Project Supervisor in Project Setup, under Users. The user must already be registered in PEER. See Assign user to Project as Project Engineer.

RE/RTO stands for Resident Engineer / Resident Technical Officer. In PEER, a Project Engineer submits an inspection request, the RE/RTO confirms and conducts the inspection, and any corrective actions are tracked until the work can proceed.

Open Conduct RE/RTO Inspection and click the + button. Fill in the location, location remark, inspection scope, sub scope and description of work, select the RE, and submit. See Submit Inspection Request by PE.

The RE/RTO receives a Telegram notification with a link. They can confirm the request, choose who conducts the inspection, fill in the inspection checklist and record findings, or reschedule the request. See Confirm and Conduct Inspection Request.

If the RE reschedules your request, you receive a Telegram notification with a link to resubmit it. If there are findings, open the notification link, add the corrective action with a remark and attachment if needed, resubmit the checklist and attach the updated inspection. See Resubmit Inspection request by PE and Take corrective action by PE.

Yes. Role Based Access Control lets you set up roles for RE/RTOs that only give access to the RE/RTO feature, so they can enter PEER just for the inspection.

For one record, open Conduct RE/RTO Inspection, click the down arrow and choose Download. For several records, open RE/RTO Inspection Records, go to the Inspection tab, click the three-dot button and choose Download. Only records with the status Proceed with Work can be downloaded. See Single Download RERTO Inspection.

PEER Training offers expert-led online courses to strengthen workplace safety and health, anytime and anywhere. Browse the Course Library to see the courses available.

Open the Course List under the Training Module, choose a course, click the button and select Enroll. Then open Training Progress under the Dashboard, click the three-dot icon next to the course and select Learn. See Training Module Guide for Users.

A user with Administrator access first adds the course as a competency for the worker: open Worker in Manpower Management, choose the worker, click Competency and then Add New Competency. Workers can only use the Training Module with assistance from an Administrator user. See Training Module Guide for Workers.

Yes. Go to the PEER Training page and click Get an Early Access. Fill in your details and register. Your username, password and verification link are sent to your mobile number by SMS. Click the verification link, then return to the login page. See Training Module Guide for Trainee.

Yes. Training Progress has a Go to Forum button for each course.

Install Telegram on your phone or PC, then open My Profile, choose Setup Notification and subscribe to Telegram. You can also do this in the User Setup Wizard. See Subscribe Telegram Notification.

Yes. We can customize the message to show the details you want to send.

PEER also sends email notifications, and verification links can be sent by SMS. Business plans include 1,000 WhatsApp alerts and Enterprise plans include 5,000 WhatsApp alerts for broadcasting to staff.

Open the Announcement menu, choose Announcement Management, click the + button, fill in the title, severity, recipients and broadcast method, then publish. You can also copy from a saved template. Recipients see announcements under the notification icon and on the Information page. See Announcement Quick Guide.

Yes. We offer dashboard customization services, including different types of graph display. As long as the data exists in PEER, we can customize it for you.

Yes. We can customize workflows, permit forms and print previews to meet your safety standards, and administrators can edit form templates in the Form Template Editor in Data Setup and Project Setup. Customization costs depend on the complexity of your project.

Yes. PTW checklists support signature inputs, including a User Signature question type, and you can save your signature in My Profile. Data export is included in all plans, and PTW Records can export checklist data.

Magicsoft Asia Systems, the developer of PEER, has achieved ISMS ISO/IEC 27001 certification for information security management. See the certification announcement.

Yes. PEER meets the requirements of Singapore's Construction Safety Audit Scoring System (ConSASS) 2020. See PEER complies with ConSASS 2020 audit requirements.

Yes. Our clients have used PEER to support their ISO 45001 audits.

PEER supports two-factor authentication with Google Authenticator and enforces strong passwords. Accounts are suspended automatically after 30 days without a login or after 5 wrong password attempts, and can be unlocked with an OTP or by an Administrator. Singpass login is also supported.

Yes. PEER uses Role Based Access Control (RBAC). Administrators set each user's access right and project roles with specific permissions, so people only see the modules and actions they need. You can also invite external parties such as RE/RTO officers with access to the RE/RTO feature only.

Yes. Administrators can use the Audit Trail to track user activity, including key details about user sessions. The Audit Trail is available only to users with Administration access rights. See Audit Trail.

The Privacy Policy explains what information is collected and how it is used and shared. Section 11 of the Terms and Conditions covers personal data under Singapore's Personal Data Protection Act 2012.

PEER is updated regularly with new features, enhancements and bug fixes. Every release is documented in the Release Notes with its version number and date.

Open the Release Notes category in the Knowledge Base. Each release lists what is new, including enhancements, new features and bug fixes.

No. PEER is cloud-hosted, so software updates are applied automatically and are included in your subscription.

Check the Release Notes in the Knowledge Base for every update, and follow the PEER newsletter for news.

You have several options: search the Knowledge Base, ask the in-app chatbot, submit a support ticket at helpdesk.magicsoft-asia.com, or contact the team through the Contact Us page.

Basic and Business plans include 24/7 support through the Knowledge Base and Live Chat. Enterprise plans add an SLA-backed response guarantee.

Click the Chat icon on the page to open the chatbot, type your question in the message field and send it. Click the icon again to hide the chatbot. See How to use the Chatbot feature.

Go to helpdesk.magicsoft-asia.com/support/tickets/new and describe your issue. This is also the official channel for requests such as annual-plan refund requests.

The Knowledge Base has how-to guides for getting started, user management, project setup, permit to work, HSE, site and RE/RTO inspections, plus troubleshooting tips and release notes. Video walkthroughs are on the Tutorial Video and Demo Video pages.

Email sales@magicsoft-asia.com or use the Contact Us page. For Enterprise plans, you can book a call with Enterprise Sales.

Clear your browser cache and cookies, then try again. See the Clear cache and cookies guide. If the problem continues, submit a support ticket.

Yes. Magicsoft offers a Weekly Training program for clients. See the Weekly Training for Client page for details. PEER Training also offers online HSE courses.