This guide explains how an Administrator can reset a user’s Two-Factor Authentication (2FA).
If a user loses access to their Google Authenticator app or their smartphone, they should contact their company’s Administrator to request a 2FA reset.
Steps to Reset a User’s 2FA
- Log in to PEER, using an Administrator account.
- Navigate to User Management.
- Locate the user whose 2FA needs to be reset.
- Klik three-dot (⋮) menu next to the user’s name, then select Reset 2FA.
- When the confirmation dialog appears, click Ya to confirm the reset.
- Once the reset is successful, the 2FA indicator next to the user’s name will be cleared, indicating that Two-Factor Authentication has been removed.
Next Steps for the User
After the administrator resets the user’s 2FA, the user must sign in to app again and complete the Two-Factor Authentication setup process by registering a new authenticator.
For instructions on setting up 2FA, refer to Cara Mengaktifkan 2FA.
