Steps to Unlock a Suspended Account Using OTP
- Log in to App using the suspended account.
- Klik Click Here link in the suspension notification at the top of the page.
- Klik Send OTP Code To My Email.
- Open your email inbox and copy the OTP code received.
- Enter the OTP code and click Submit OTP.
your account already unlocked and you can log in to App normally
Catatan:
– If the OTP email is not in your inbox, check your spam atau junk folder.
– An account may be suspended for any of the following reasons:
The account has been inactive or not logged in for more than 30 days.
The wrong password was entered 5 times consecutively.
The account was manually suspended by theΒ Administrator in your company.
