Training Material: Resetting a User’s Password on App
Overview
As an Admin user on App, you have the ability to reset passwords for other users. This guide will walk you through the steps to reset a user’s password.
Step-by-Step Instructions
- Access User Management
- Begin by logging into your Admin account on App.
- Navigate to the User Management menu.
- Search for the User
- In the Search section, enter the name or email of the user whose password you need to reset.
- Reset the Password
- Locate the user in the search results.
- Click the three dots button next to the user’s name.
- Select Reset Password from the dropdown menu.
- Enter New Password
- A dialog box will appear prompting you to enter the new password.
- Enter the new password in the New Password field.
- Repeat the new password in the Repeat New Password field to confirm.
- Save the Changes
- Click the SAVE button to update the user’s password.
- Inform the User
- Provide the new password information to the user securely.
- User Prompted to Change Password
- Once the user logs in with the new password, they will be prompted to change it to something only they know.
