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Unlocking a suspended user by Admin

Steps to Unlock a Suspended User Account (Admin)

If a user does not log in to App for more than 30 days, their account will be automatically suspended based on the security policy. Suspended accounts can be reactivated by an Administrator.

  1. Log inΒ  as an Administrator.
  2. Click User Management.
  3. Click the Search button and find the user you want to unlock.
  4. Once the user is found, click the 3 dots button and selectΒ User Settings.
  5. Uncheck Locked, then click SAVE.

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The SMS field must contain between 6 and 19 digits and include the country code without using +/0 (e.g. 1xxxxxxxxxx for the United States)
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