If you lost your phone or moved to a new one, you can get your CTMS/PEER login codes back with Google Authenticator. This works only if the codes were backed up to your Google Account before.
- Install Google Authenticator.
- Open the app.
- Sign in with your Google Account registered in the CTMS or PEER application.
- Restore your codes.
- Log in to CTMS/PEER.
If Your Codes Do Not Come Back
The backup was never turned on, or a different Google Account was used. In this case:
– Contact your “Project Administrator” to reset two-factor authentication on your CTMS/PEER account.
– Never share your passcode or a screenshot of the app with anyone, including the helpdesk.
Note:
– Restore requires that sync to your Google Account was enabled before the phone was lost.
– The passcode changes every 30 seconds. Enter it before the code expires, or your entry will be rejected.
– Your Login Name and Password are case-sensitive. Enter them exactly as registered.
– On your new phone, turn on “Sync codes to your Google Account” in Settings so your codes are backed up next time.
– Anyone who can open your Google Account can see your codes. Protect that account with a strong password and 2FA.
